Where does my driver wait at Vienna Airport? How to find your chauffeur.
From touchdown to getting into the car: what happens after landing, where your chauffeur waits and what to do if something does not go to plan.
About 9 min read · Updated November 2026
- Where does your driver wait at Vienna airport?
- Vienna airport arrivals hall pickup: what happens after landing
- Flight delayed or a long wait at baggage reclaim – what applies?
- Cannot find your driver at Vienna airport – what now?
- Being collected with children, luggage or as a group
- How to prepare your Vienna airport pickup
- FAQ
Where is the meeting point for a pickup at Vienna airport?
With Vienna Chauffeur Service, the meeting point at Vienna airport is the public arrivals hall – the area you enter after baggage reclaim and customs. Your chauffeur waits for you there. Up to one hour of waiting is free, and there are no extra charges if your flight is delayed. If you cannot see the driver straight away, stay in the hall and call us on +43 699 172 32 607 – around the clock.
free waiting time
extra charges for delays
reachable by phone
Where does your driver wait at Vienna airport?
Your driver waits in the arrivals hall – not at the taxi rank and not in the car park. The arrivals hall is the public area you reach after collecting your luggage and passing through the exit; everyone else meeting arriving passengers waits there too.
When you book, the chauffeur knows your name, flight number and destination. So you do not have to search for him while pushing a luggage trolley: stop for a moment once you are through the exit and look around.
The chauffeur takes care of the walk to the vehicle. He knows where the car is parked and leads you straight to it.
Vienna airport arrivals hall pickup: what happens after landing
Landing
Switch your phone on. If anything important has happened, we may already have contacted you.
Passport and baggage
Depending on where you fly from, you go through passport control, then to baggage reclaim and through customs.
Arrivals hall
After the exit you enter the arrivals hall. Your chauffeur is waiting for you there with a name sign.
To the car
The chauffeur walks with you to the car, your luggage goes into the boot, and the journey begins.
Flight delayed or a long wait at baggage reclaim – what applies?
A delayed flight costs you nothing extra with us. We charge no additional fees if your plane lands late, and up to one hour of waiting after landing is free at the airport.
This hour is deliberately generous. In most cases it covers passport control, baggage reclaim and the walk to the arrivals hall – even if a suitcase takes a little longer to appear.
If it takes considerably longer, for example because a bag is missing and you need to file a report, please contact us by phone or WhatsApp. We let the chauffeur know and agree the next steps with you. You can see when your flight actually lands on the Vienna Airport arrivals board.
Cannot find your driver at Vienna airport – what now?
Stay calm in the arrivals hall and call us. In almost every case the problem is solved within a few minutes.
- Do not walk away: stay in the arrivals hall, which is where the chauffeur looks for you first
- Call or message: +43 699 172 32 607, by phone and WhatsApp, reachable 24 hours a day
- Describe where you are: name a landmark nearby, such as a shop or a counter
- Have your booking details ready: name, flight number and destination address from the confirmation email
- Do not go with unknown drivers who approach you in the hall
- No signal? An email to office@vienna-chauffeur-service.com also reaches us
Being collected with children, luggage or as a group
If you are travelling with children, the child seat is already fitted in the vehicle when you are collected – free of charge, provided you gave their age or weight when booking.
Lots of luggage needs the right vehicle: the saloon takes 3 passengers with 2 suitcases, the van up to 7 passengers with 6 suitcases. We collect groups of 9 to 21 people in the Sprinter, and they also meet the chauffeur in the arrivals hall.
A pickup for business guests in an S-Class is described on our Vienna airport limousine service page; groups will find more on our van with driver page.
How to prepare your Vienna airport pickup
A smooth pickup starts with the booking. Give us your flight number, scheduled arrival time, number of passengers and suitcases, and your phone number including the country code.
Save our number in your phone before you fly. If you are booking for someone else, please tell us who is travelling – we can then send the confirmation directly to your guest on request.
We explain the transfer itself and the fixed price on our Vienna airport transfer page. Which other ways there are from the airport into town is shown in our guide Vienna airport to city centre.
Vienna airport meeting point – frequently asked questions
Where will my driver wait at Vienna airport arrivals?
In the public arrivals hall, after baggage reclaim and customs. Everyone meeting arriving passengers waits there. The chauffeur knows your name and flight number and then walks with you to the vehicle.
What should I do if I cannot find my driver at Vienna airport?
Stay in the arrivals hall and call us on +43 699 172 32 607 or send a WhatsApp message. Describe where you are standing and the chauffeur will come to you. We can be reached around the clock.
How long does the driver wait after landing?
Up to one hour of waiting after landing is free at the airport. That is normally enough for passport control, luggage and the walk to the arrivals hall. If it takes longer, please let us know briefly.
Do I pay more if my flight is delayed?
No, we charge no extra fees for flight delays. What matters is that you give us the correct flight number when booking. That way the chauffeur knows which flight to expect.
Do I need to call the driver after landing?
No, that is not necessary if everything goes to plan. The chauffeur waits in the arrivals hall. A call only makes sense if you are significantly delayed, for example because of missing luggage, or if you cannot find the driver.
What happens if my suitcase does not arrive?
Report the loss at the baggage desk in the arrivals area and let us know briefly. The chauffeur then knows it will take longer. We agree the next steps together with you.
How do I reach you if my phone has no signal?
As soon as you have an internet connection, you can reach us on WhatsApp or by email at office@vienna-chauffeur-service.com. In the meantime, stay in the arrivals hall, because that is where the chauffeur looks for you. Calling +43 699 172 32 607 is the fastest way.
How does the pickup work if I book for a guest?
You give us the guest’s name, flight number and destination. The chauffeur welcomes your guest in the arrivals hall and takes them to their destination. We send the confirmation to you and, on request, directly to your guest.
More questions from our guests
Does the driver wait at the taxi rank?
No, the meeting point is always the arrivals hall, not the taxi rank outside the building. That way you do not have to queue with your luggage. The chauffeur leads you directly to his vehicle.
Do I need cash for the driver?
No, you can pay by credit card, bank transfer or cash. We agree the payment method when you book. Many guests pay in advance by bank transfer and do not need to think about anything at pickup.
How early is the chauffeur at the airport?
The chauffeur plans his journey so that he is there at landing time. If your flight lands earlier or later, he adapts. For you this means: once you are through the exit, he is there.
Can I be collected with a pushchair and a child seat?
Yes, child seats are free and fitted in advance. We plan space in the boot for the pushchair. Mention both when booking, and if needed we will send the van with more luggage space straight away.
Where do groups meet at the airport?
Groups also meet the chauffeur in the arrivals hall. For groups it helps to name one contact person with a phone number. That way we can coordinate until everyone has their luggage.
Will I receive a confirmation with all details in advance?
Yes, you receive a confirmation by email with date, time, vehicle class and price. Keep it to hand on arrival, ideally saved offline too. It also contains our contact details in case you do not see the driver straight away.
Is a pickup possible during strikes or bad weather?
We operate in difficult conditions too, as long as the roads are passable. If your flight changes, send us the new details. There are no extra charges for flight delays.
What does a pickup at Vienna airport cost?
For the transfer from the airport to your address you receive a fixed price on request. Up to one hour of waiting, luggage and child seats are included. No meter runs, so the price stays the same even in traffic.
How do I recognise my chauffeur?
The chauffeur waits in the arrivals hall and knows your name and flight number. If you are unsure, give us a quick call and we will connect you. Do not go with people who approach you unprompted.
Is the pickup at Terminal 3 or somewhere else?
Whichever gate you arrive at, the meeting point is the public arrivals hall you reach after baggage reclaim and customs – just follow the exit signs. That is where everyone arrives, so it is the best place to meet. If you have a special request, mention it when booking and we will check whether it is possible.
What do I do if my battery is flat?
Stay in the arrivals hall; the chauffeur waits there and will look for you. Write our number down on paper beforehand, just in case. With your flight number, the chauffeur knows when you arrive anyway.
How many suitcases can the driver take?
Two suitcases in the saloon, six in the van and on request in the Sprinter. Tell us the number of bags so we send the right vehicle. Please mention bulky items such as skis separately.
Does the chauffeur speak my language?
Our chauffeurs are multilingual, and English and German are standard. If you would like another language, mention it when booking. We take it into account where possible, so the welcome in the arrivals hall is easy.
Can I make a stop straight from the meeting point?
Yes, if you mention the stop when booking, for example to withdraw cash or pick up a second person. We include it in the fixed price. For several appointments, an hourly booking from €50 per hour is more practical.
Who is my contact if there is a problem?
Vienna Chauffeur Service, Muhammet Alkac KG in 1100 Vienna. You can reach us around the clock by phone on +43 699 172 32 607 and by email at office@vienna-chauffeur-service.com. We deal with your request immediately.
What applies if I need more than an hour?
The first 60 minutes after landing are free. If it is clear that it will take longer, please get in touch. We discuss with you how to proceed and inform the chauffeur.
Does the pickup work at night too?
Yes, we collect around the clock, including for landings after midnight. The meeting point remains the arrivals hall, and the free waiting time of up to one hour applies at night too. Our phone line is also staffed around the clock.
Do the same rules apply for a pickup at a train station?
Yes, up to one hour of waiting is free at train stations too. We agree the exact meeting point at the station when you book. Please give us your train number and arrival time.
What if I take an earlier flight?
Send us the new flight number as early as possible. We adjust the pickup as long as a driver is available. You can cancel or change free of charge up to two hours before the original pickup time.
Do I go through passport control after Schengen flights?
On flights from other Schengen countries there is usually no regular passport control. On flights from outside the Schengen area it is added and can take a while depending on queues. Our free waiting time of one hour takes this into account.
How far is the vehicle from the arrivals hall?
The chauffeur parks as close as possible and walks with you to the vehicle. The exact distance depends on the situation on site. Even with luggage, the walk is usually easy to manage.
Can I still book a pickup on the same day?
Often yes, depending on availability. For short-notice pickups call us directly and you will know straight away. For planned trips we recommend booking one to two days in advance.
Where can we take you?
You will receive your fixed price by email – usually within a few minutes.
Chauffeur service, airport transfers and limousine service in Vienna. Fixed prices instead of a meter, around the clock.
- +43 699 172 32 607
- office@vienna-chauffeur-service.com
- Inzersdorfer Straße 97/6-7, 1100 Wien
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